Frequently Asked Questions
Everything you need to know about our organic beauty products and services.
Are Oway products truly organic and sustainable?
Yes, we prioritize biodynamic farming and organic ingredients. Our packaging is primarily composed of infinitely recyclable glass and aluminum to minimize environmental impact.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Are your products safe for sensitive skin?
Our formulas are designed with high-quality botanical ingredients. However, we recommend checking the full ingredient list on the product page and performing a patch test before full application.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated during the checkout process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.